There’s been quite a few “flavors” of similar post - BUT bottom line is I changed my Internet provider from AT&T Uvers to Verizon 5G Internet (this is our only internet options in area aside from STARLINK).
VERIZON 5G Internet randomly changes my ip address / geo-location every few weeks to a month. So I’ve consumed my 4 moves for HULU live 3 times in the past 11 months.
I’ve had many a lovely call to HULU Support to request my counter get set back to 4. So infuriated with this time consuming effort when paying $90/month to HULU.
Are you all just taking this in stride and I’m the only subscriber who gets aggravated losing LIVE every 4 “false” moves ?
I have T-Mobile home Internet and have the location issue about once a month. So once a month I have to get in touch on a lengthy chat with tech support. It doesn’t affect my counter but it’s really aggravating to have to spend time every single month on such a simple thing.
I also switched to Verizon 5G a couple of months back. I’ve already had my counter reset once because I burned three of them during the setup and then last week I had to reboot the router which apparently changed my IP address. It is a pain to do and as more and more folks switch to cell-tower based internet, my hope is that Hulu will have to eventually just put the counter at 20 or something higher than 4.
The only Live streaming service that works well with celluar home internet (i.e. T-Mobile Home Internet, Verizon Home Internet, etc.) is YTTV. These services are all based on celluar data and are not considered a true fixed internet location. Based on what I have seen and experienced, it does not look like Hulu will ever properly work on a home celluar network. Here is a link that explains it a little more.
Find a VPN that has servers near your current location, since you want those local channels, connect to hulu through the VPN so then no matter what your ISP does hulu still sees you as coming from that same location.
I had the same issue when I was trying out T-mobile internet. I decided to stick with comcast because of it.
One thing you can do is switch to Youtube tv, which has the tech to allow you to watch via 5G internet without issue. Perhaps if enough customers do this, Hulu will get their sh*t together.
Call them and tell them you have Verizon 5G home. They will do something to your account. I have Verizon 5G home and it’s been 5 months and never asked to confirm my location.
If you’re just getting the incorrect “LIVE” channels that can be hardcoded on their end for you - so then you won’t have to call for every Verizon “move” until your counter hits “0”
As YTTV shows, there absolutely no reason to rely on a strictly static IP address as a “home” – outside of which the user gets harangued – when more people rely on LTE-based home Internet and AI can easily determine whether multiple IPs are from the same provider at the same location. This is Hulu being cheap and lazy with their software.
Interesting article - as it’s T-mobile centric - I didn’t hit that while digging into my issue.
Not sure that my Verizon is viewed as a “hot spot” by Hulu as I can view HULU live.
Just Verizon keeps “bouncing me around the country” as I’m getting IP address assignments all over the place.
It’s becoming amusing “sarcastic” as more and more websites are trying to be smarter and using my ip address to suggest products (eg growing zone for gardens).
Also - don’t try to apply for a credit card at any banks online as the ip address shows you in a different state and the application gets flagged and sent to their fraud department. That was another fun time - I got a letter from the bank saying to call & when I did - they verified a few things and then asked me if I was traveling in MN when filling out the online application. Ummm no was sitting in my house at home - not in MN.
Fair idea - but they do have my “home” location hard-coded on my account so regardless of which geo-location Verizon moves me to - I still receive the correct local news channels.
By cancelling and reactivating - good chance I’ll loose that.
Why did I see on Reddit that YTTV does the same thing? Unless that post was BS. I should have bookmarked it. Anyway if this keeps happening every week its bye bye HULU Live, Hello YTTV.
I actually get the screen that won’t let me into the Hulu app and says to reset my home location which I’m not able to do. Do I always have to get on a chat, give them the ip address from my phone, etc. Sometimes I know the procedure better than the person I’m chatting with.
