New to the game here so not sure if this is a common issue…
Recently got private internet access and kind of forgot about it. Fast forward to recently I realized I was unable to connect to my home network. Through trouble shooting I discovered that I can only connect if PIA is enabled. All other devices at home can connect to my home network and my laptop is able to connect to other networks as well. Any idea why this might be happening?
Currently just an annoyance so would like to get to the bottom of this.
Thanks!
is Vpn killsswitch enabled alongside advanced kill switch ?
Settings —>privacy
Happened to me. I had to switch protocol to Wireguard on iOS
I’m sorry about that!
What PIA version are you on? Would you be able to send me a debug log? I can check it out for you! Is it possible you could send 2 logs - one when connected and one when disconnected from PIA?
- settings > help > toggle off/on debug logging
- settings > help > submit debug log
- reply to this with the 5 digit debug log code
Thanks!
I’m on windows. Still tried switching to no avail.
version 3.5
connected debug log - UYBMU
I’m encountering an error when trying to send unconnected debug log
How as a Dev are you asking for debugging logs vs checking if killswitch is enabled as a first step…
that’s why - disable advanced kill switch and you will have connection when PIA disconnected
Ah version 3.5, this version has issues (hotfix coming soon!)
In the meantime i suggest you downgrade to v3.3.1 (the previous release) found here: https://www.privateinternetaccess.com/pages/changelog
LMK how you get on!
unfortunately i don’t see much in that log to go on, but hopefully the prior version will help - there were some firewall issues in 3.5 which is why i pulled update notifications for that release. My apologies! Proper 3.5 fix coming very soon (early next week i hope!)
Not sure what you mean. I normally always ask for debug logs as a first step - it immediately gives me a tonne of information about their setup that allows me to do very focussed debugging without a bunch of guess work 
Ahi see what you mean - he had advanced killswitch on! I missed that completely. Luckily our clever community figured it out for him, great work!
Just from my view if someone can only connect to the internet with the vpn on I’m not sure why the first immediate step wouldn’t be, check this setting that does exactly that is off, if is then send me logs…
You’re right. I missed it, good catch 
