Cannot connect via the app (Windows 10). Only by downloading the OpenVPN client and setup manually each location

VPN
1

As the title suggests…I cannot connect via the app (Windows 10). Only by downloading the OpenVPN client and setup manually each location. I have tried the following with no results

  • Changed to OpenVPN UPD
  • Open the Wireguard ports in firewall
  • Deactivating firewall at all
  • Deactivating antivirus
  • Deactivating both antivirus and firewall

Any ideas? What to look for?

2

Hi, I’m sorry to hear you’re having trouble connecting via our Windows app. It seems you’ve already tried a few common solutions.

Could you please send us your device diagnostics so we can take a closer look? Here’s our guide on how to do it: https://support.surfshark.com/hc/en-us/articles/13412100532242-How-to-collect-diagnostics-from-any-device

After collecting the diagnostics, please reach out to us at [email protected] or via live chat on our website. Our dedicated support team is ready to assist you further.