Hello all!
We’ve had Google Fiber for just about 2 1/2 months now. For the most part, I love it, however I am having an issue that is very frustrating.
I am not tech savvy and have attempted to find answers here, but I don’t understand what is being said exactly.
Thanks to the coronavirus, I am working from home, using a company owned computer. I actually use this computer to work 2 different jobs. One of the jobs is not related to the company I work for, and I do not use the VPN for that work. When using in this capacity, I have no issues. Great speeds and response.
The problem occurs when it is time to use the computer for the company work. When using it for this purpose, I am required to connect via Pulse Secure VPN. When I do this, the speeds go from an average of 700 down and 700 up to an average of 2 down and 2 up, very often it is even less. My company keeps saying that this is a problem with the Google Fiber. I am not so sure of this. Why? Previously we were with At&t and though the unconnected speeds were only about 50 up and 20 down, when connected to the VPN it went down to the same average of about 2 up and 2 down or less. This was the main reason we switched to Google at home, to get the faster speeds to ensure that we could work from home with no issues. It seems to me from my limited understanding that this is a VPN issue, but I could very well be wrong.
I’ve read that Google router doesn’t support VPN, but I don’t understand this. The VPN is installed on the computer, not the router.
I’ve done everything that our IT guy suggested and it hasn’t made any difference.
I am hard wired directly to the Google supplied router.
Can someone explain what is going on and help get the speeds up consistently, even just a little? Again, I am not super technical…
Thanks!