As the title suggests, if the web protection (under threat protection) is on, I am unable to connect to the internet. My browser opens to the welcome page, but if I try to go to any sites it will take forever to load, and eventually spit out an error page.
They suggested adding nord to my whitelist on my antivirus, so I did. No dice. Any of you have any other advice? I can browse with the vpn on, but without the protection it just feels like I’m not getting everything I am paying for.
They suggested adding nord to my whitelist
Who? Nords support? Also, are you using any AV?
I had to turn it (Web Protections) off entirely for me to be able to access any site - I kept getting a time-out and ERR_CONNECTION_RESET on Chrome; IE/Edge was a bit better where, when I hit Diagnose, the page would re-load, but it took a handful of clicks to get that done.
I tried to toggle a few different options off for Web protections but not a single one alone madea difference; it was only when I turned it off completely that I was able to get back to sites. I do have AdBlock and AdBlock to help limit tracking as much as possible (and those seem to catch some stuff).
Yes, nords support website. And my AV is AVG.
Thanks for specifying. Could you try some testing? Try turning off your AVG and check if the situation changes. It could be possible that Nord’s Threat Protection and your AV interfere with each other causing you this.
Also, I might be wrong here, but if I remember correctly, we had a pretty similar situation discussed before, and Nord’s team has confirmed that it is a known issue, and they are working on a fix.