The launcher is up to date & I’m still getting this BS. Supremely irritated because I just purchased a month of membership to check everything out & am immediately given a reason why I should quit playing. This is not an effective way of preventing bots, but is an effective way of preventing new & old players from coming back. Every other MMORPG I have played has no issue with VPNs, this is the only one.
Does you VPN support tunneling? For example I have my Vpn set up so it only runs as a VPN for edge (accessing a few specific websites that are geoblocked)
You can set it up so VPN is on EXCEPT certain apps.
I use PIA personally
I got blocked without using a VPN. Something is messed up on their end.
Why do you need to play with a vpn?
Edit: Genuine question, new player here. Don’t understand why would you need a VPN to play this game.
Just make an exception in your VPN for Runescape.
They probably block VPNs because some of their security bases your connection on your geolocation which the vpn can change based on what you use the vpn for and this can lock your jagex account.
Appart from streaming services geolocation, I don’t really see a reason people use VPNs.
A VPN isn’t a security product, why would you need a VPN to play RuneScape??
Switch vpn to different server somtimes one gets blocked for a few days
Even if VPNs were technically allowed, you wouldn’t want to connect from the same IP as a bot farm…
For the people saying what’s the reason to use a VPN?
Netflix is region locked. If I’m using RS as a second screen game for afk time I’ll put on a movie using VPN.
Funny to see this here after just being through a bunch of messages with customer support about how I could not log into my jagex account on a webbrowser (but could do so just fine via the launcher), and that none of the listed solutions worked for me. I was just repeatedly referred to the support centre and assured it wasnt account hijacking or dangerous even though I made it clear I understood that part.
Funnily enough the solution was to swap browser (supposedly reinstalling should work too), as it is a rare bug that happens with cloudflare and some browsers… but that was not mentioned anywhere on the support centre
You might not understand the actual purpose of VPNs. It’s common for online services to block common VPN IP addresses since there are also bad actors using the exact same pool of IPs as you. No reason to VPN for RuneScape lol
Man unless you’re not in a first world country, you don’t need a VPN on 24/7
I only get that screen if I change locations very quickly, I guess the system thinks I am account sharing with someone on the other side of the world. If you provider has a shuffle mode then use that (avoid auto shuffle mode which changes on its own) and it normally lets you log in as it’s only a hand full of locations that might be blocked, and you remember to avoid them.
I have seen some people get that message when the time/date stamp on the device is not correct.
If you have uBlock plugin in your browser, disable it for that exact website.
Any1 getting this issue the reason is bc of ublock. I disabled it runescape site and it started to work. The error was very misleading though
Mullvad VPN lmao you’re so funny selling all your data and paying insane prices for the opportunity to get fucked by the other companies
I agree but here we are.
Im more pissed of that the price went from 7.95 to like 15 
Hang on, what does this screen actually mean? I haven’t played in a few months, but I’ve been getting this screen trying to log in on the website and logging in on mobile. It doesn’t seem like there are any avenues to sort it out.
EDIT: Never mind, it was the adblocker! Good to know I’m not actually banned.