I support a client whose company recently adopted Zscaler VPN. Since then, RDP connections have stopped working. Previously, we used RustDesk successfully, but now it fails when Zscaler is active. I’m seeking a solution to bypass Zscaler VPN so I can RDP into his laptop. Are there any software recommendations for achieving this? Any suggestions would be greatly appreciated!
What Zscaler product do you use? All of them allow RDP access, but it needs to be setup in the portal. If you are supporting the client you should be a contact to create tickets with Zscaler.
If you are in a pinch I think quick connect works w/o setup, but it’s been a long time since I’ve used it. This is built into Windows.
On a side note Zscaler has pretty good documentation which should walk you through setup if you search on Google. Otherwise, sometimes I just create a ticket and let them know what the issue is or what I am trying to do and ask to do a one on one session via whatever program they can connect to your network with. They can then help you configure and troubleshoot the issue.
How do you like zscaler so far? We’re thinking of onboarding that or Prisma, not sure if Prisma is worth the extra money.
I think you meant Quick Assist, which recently moved to the Windows Store as a free download. Still an option, but now there’s one more step
hink quick connect works w/o se
You’re correct. Thank you for the clarification. Quick Assist is what I meant!