Long story short, we have a gaming garage with its own internet line and modem.
Uncle paid for it separately but it’s still all under one internet-address aka our home so it’s not entirely separate. But it has its own line and own spectrum modem, and other branded router.
We went over past the pay bill due date so we had no internet for a couple of days.
During this, I could still use the internet with acceptable but bearable speed provided that I’m under a vpn.
Now that we paid our $750 bill. Everything should be normal, it is-but the garage line will always pop up the spectrum - activation home page in any browser, and once it’s past that, any new tabs or attempt at a website will be met with this “enhanced protection” so no access to any websites on any browser from chrome to Firefox.
We already did call spec customer service, the last receptionist asked if they could send a dispatch to “install” the new line and provide a new modem. We don’t want to, or don’t see the need to pay extra, as enabling them will add an additional $80 just for this line. It’s working just fine before all this.
This also has probably has something to do when my grandma restarted our home’s spectrum plan. Essentially lowering our bill from 300 a month to only 160. When she did this, I think our crazy bundle went to a newly updated promotion and it is to stay like this until 2027 bless her heart. I think through this, they overlooked our second line in the garage.
I’m also more curious as to how this is actually working. We can still use this second line under a VPN with now relatively okay speeds.
If it’s working fine, why do we need to pay extra? We can stomach paying for the modem’s rental fee (which should only be around $8) but if it was working all along even if it’s another internet line, but it was all working and it’s necessarily not it’s unique home address, it’s still under our home, why the need for a installer-dispatcher & pay another $80 just for it???
I’m going to call again and hope I can get a more cooperative support, but the past two have claimed that we’re supposed to be paying another $80 for it and to be having an installers put in an updated modem/helping install the second line when it’s already been working.