I am looking for remote support tool recommendations that work well with ZIA and ZPA.
So far I’ve looked at BeyondTrust (previously called Bomgar). What remote support tools do you recommend that give the IT help desk control of user’s systems without the need for a VPN.
If you are looking to make a Zero Trust Architecture you shouldnt allow peer to peer connections. Have a server in between and preferably a tool with good security that the SOC can set detections and playbooks for. That way even if something initially goes undetected you have the forensic information to audit.
Thanks for the recommendation from personal experience.
Do sessions automatically reconnect after a user reboots and reconnects to the Internet? Or do they need to log back on to the system before the remote support connection is established?
No human user is linked to the connection as no human user is logged in - but this allows you to make policy specific to the machine tunnels that only allow access to the bare minimum (like AD).