VPN apps stuck on Connecting…

This is my first sub with Nord. I have a 2-year deal. I typically use an ONN 4K Pro and a Fire Stick 4K Max. Both apps are the up to date sideloaded versions Nord provided me when I asked if they have an updated version not available in each of the devices’ app stores. Since day one, the apps have problems connecting. I choose Settings > Enable - Start VPN connection automatically.
Then I choose Settings > Auto-connect to: Fastest server, Quick Connect

It will connect fine when I manually set it up like this. If I turn off my devices or reboot them, eventually the Home Screen of each app in the top left will say, “Finding the best server…” or “It’s taking longer to connect…” and it just does nothing and never connects to a server. In the meantime, when I check the settings of my ONN 4K Pro, it says Nord is connected. In the settings of my Fire Stick under Notifications, it will also tell me Nord is connected.

So, is the VPN connected or not? I’m obviously questioning it, because the Apps never say it’s connected. The only way for me to undo this is to turn off Auto-Connect, disconnect the server box where it says “Trying to connect” and then manually setting each one again in their respective apps.
I’d much rather have the apps say they are connected to a particular server instead of just sitting there seeing “Finding the best server…”, which never connects. I’ve waited several minutes multiple times.

I’ve been going back and forth and forth with them on email, but no solution yet.

Have you tried sending support team logs? If not, please do and let me know the ticket ID, I’ll transfer it to their team for a faster resolution!

u/oohhbaaby …no solution correct?

They haven’t asked for me any logs. Why do you think that is? How do I send them?

Dunno why they didn’t ask for logs. I’ve attached the link to the guide in my previous message

The app is at best challenged

Thank you. I will try to send them the logs on both Android streaming devices.

Alright, share the ticket ID with me as well. I’ll ensure that this post and your logs are associated with the same case for the Nord team.

Try switching the connection protocol to TCP, it should help!